Red Coat Ambassadors Enhance Patient Experience at The Medical City
Last April 23, 2019, The Medical City introduced their Red Coat Ambassadors where in patients will surely appreciate the "malasakit" approach. What’s in a color? Red is the color of fire and blood, associated with energy, strength, power, as well as di passion, and love. At premier health institution The Medical City (TMC), the color red takes on a new meaning. Red is a highly visible color that signifies TMC’s goal to exceed expectations in every aspect of patient experience at the hospital. Last April 23, 2019, TMC launched its Red Coat Ambassador program which encompasses patient experience, physician and employee engagement, and volunteerism. Present during the launch held at The Garden in TMC Main (Pasig) were the first batch of Red Coat ambassadors, TMC Chairman Emeritus Dr. Augusto P. Sarmiento, Chairman Jose Xavier B. Gonzales, President and CEO Dr. Eugenio Jose F. Ramos, TMC managers, doctors, and staff. The “investiture” of the five staff and three volu