The New ‘My SM’: How the Filipino Consumer Is Redefining the Mall Experience

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Customers continue to be the transformation driver for SM Supermalls.

Following uninterrupted foot traffic and positive business performance in the first half of 2026, the mall operating arm of SM Prime Holdings Inc. has noted three key factors that maintained market interest despite scaled consumption patterns earlier in the year.

“Filipinos kept showing up for family, passions, and the moments that matter,” said Steven Tan, President of SM Supermalls. “SM remained a trusted constant, creating more ways to celebrate, connect, play, and discover, while evolving alongside how Filipinos now live. That is the heart of ‘My SM’ – evolving alongside our customers so every mall feels personal, inclusive, and built around what they love most.”

Expanded and Reinvented Spaces


Additionally, customers continually seek new and exciting entertainment concepts. With the launch of the SM Seaside Cebu Arena, the Visayan market has been enhanced with a new world-class entertainment venue that can host up to 25,000 guests. Rising worldwide act and Filipino pop girl group BINI inaugurated the launch.

To further support the country’s pursuit of sustainable and modern transportation alternatives amid the fuel crisis, SM has also expanded its nationwide network of Electric Vehicle Charging Stations with 100% coverage across its 90 malls.

From sensory-friendly spaces to green transit, these reinvented facilities reflect how “My SM” is designed to accommodate every shopper’s unique needs and values.


Reimagined Customer Experiences

SM also expanded market access to global and local brands through a variety of new and exclusive food and retail launches. 

Madrid’s famous San Ginés Chocolatería in SM Podium, Super Matcha in SM Megamall, and Candid Coffee in SM Mall of Asia captured growing market demand for cafés and confectionery offerings. Additionally, the introduction of international clothing icons Abercrombie & Fitch and Hollister expanded access for local fashionistas to fresh and trendy outfit options.

By bringing global brands and curated local food concepts to neighborhood hubs, SM ensures that “My SM” is as much a personalized lifestyle destination as it is a shopping center.

Enhanced Market Engagement

The mall operator launched SM Zamboanga as its latest retail property in Mindanao in the first quarter and plans to cap off 2026 with the opening of its upscale mall in Nuvali, Sta. Rosa before the year’s end.

As Filipino lifestyle habits continue to move toward wellness, connection, and meaningful experiences, SM Supermalls continues to adapt—giving every Filipino a space they can truly call “My SM.”


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